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Before You Visit Our Stores | Covid-19 Safety Practices

In-store Covid-19 safety practices we’re taking to help you feel more comfortable before visiting.

At The Low Carb Grocery, we want you to feel as safe as possible before, during and after visiting one of our grocery stores. So, we put together a safety video that highlights our new Covid-19 protection practices, with a light approach so we can all avoid that nasty pressure that sometimes comes with a Covid-19 discussion. To see the video, please watch “Before You Visit”, otherwise read on to learn more about our safety practices.

Also, for the most up-to-date information on our Covid-19 safety practices and store hours, please visit our FAQ page.

The “New Normal”

Unfortunately, we’re all in this battle against Covid-19 together – globally! And it’s important that we all do our part in slowing the spread, so we can get back to a comfortable daily life. And to assist getting there sooner, we at The Low Carb Grocery, have set a list of safety rules that protect you and our staff so we can all feel safe and protected against the virus! At the minimum, here is our list of Covid-19 safety guidelines. We ask:

  • Customers must wear a face covering to enter the store.
  • Customers are asked to sanitize their hands upon entering the store (hand sanitizer is provided at store entrance – inside).
  • A limited number of customers in-store at a time (up to 6 people).
  • Limit 1 person per household to enter the store (to regulate the limit up to 6 people).
  • Customers are asked to practice physical distancing.
  • Customers are asked to follow the 6 ft markers in the checkout line.
  • Plexiglass sneeze guards are installed at checkouts.
  • Staff must also wear a face covering.
  • Staff disinfect the counter, payment terminals and baskets/carts after every use.
  • Washrooms are closed to the public.
  • Contactless method of payment (tap) is preferred.

We understand that some of these regulations may pose a challenge to your daily routine, but to ensure the safety of everyone who walks in our doors, we have decided to enforce these rules. So, let’s break down why these guidelines are important to follow!

Face Covering to Enter Store

We recognize that face masks can be uncomfortable and inconvenient, and they’re often not in our muscle memory to carry one with us. However, wearing a face-covering is one of the most effective ways to prevent the spread of this virus, especially in smaller indoor spaces like our stores. When wearing a face covering, you’re protecting yourself, our staff, and slowing the rate of transmission to those who may suffer severely from the virus. Let’s help Canada and our communities become a leading nation against the spread of Covid-19!

1 Person Per Household – Why?

We have a maximum capacity of customers allowed in each store at a time. Unfortunately, we reach that capacity very quickly when 2 or 3 – or more – people from the same household enter the store at once. Though we can allow exceptions if you’re shopping with handicap needs, you are a senior citizen, parent with child, or any understandable reason – as long as you are prepared to kindly provide your reasoning before entering the store. It’s just a simple practice that we ask so we can provide groceries to more households.

Physical Distancing

Physical distancing – remaining at least 2 metres apart from other customers and staff in the store. While it may not come naturally to us, or be possible in every instance, we ask that you do your best to remember this safety rule. And, to make it as effortless as possible, we placed markers around the store and at checkout to serve as a reminder.

Hand Sanitization Upon Entry – Look for the signs

We have hand sanitizer stations at all of our stores, and we ask that you please sanitize your hands before shopping. This prevents the spread of germs while you browse our shelves, in case you touch an item or surface that others may come in contact with. This also gives our staff and other customers peace of mind about shopping and working in our stores so everyone can comfortably return to shop around and work. If you have any issues finding the hand sanitizer – or are unsure of which rules we have in place – please look for the signs around our stores, or you can ask any of our staff for assistance!

A Final Word

If you don’t feel comfortable shopping in-store or are more vulnerable or susceptible to the virus, we have a number of other shopping options that may work better for you.

You can shop from our inventory online with free delivery on orders above $99. We are doing our best to process online orders quickly, so they can reach you as soon as possible. If you live near one of our stores, we also now offer an in-store pickup option. You can select the items you wish to purchase on our website and choose this new option at checkout. We will inform you when your order is ready to be picked up. It’s very easy!

Please do not visit our stores if you are experiencing any flu-like symptoms, have travelled outside the province within the last 14 days, or have been in physical contact with any person who has tested positive with Covid-19 in the last 14 days.

We are happy to see you again! And, we hope that our safety practices help you feel safe before, during and after your next visit to The Low Carb Grocery. If you have any other questions or concerns, please do not hesitate to reach us by email, phone or on Facebook or Instagram, and we will do our best to respond quickly. Let’s stay safe, together!

Store Re-Opening – All Locations

As economies across Canada begin to reopen, we are excited to announce that we have gradually resumed operations at our retail stores with the implementation of new safety measures.

In response to the COVID-19 outbreak, we temporarily closed our retail stores for the safety of our staff, valued customers and community. During this temporary closure period, online ordering continued to be available to our customers.

We have now focused our efforts to implement a strategic approach in re-opening our stores and providing service updates to help keep our community healthy. Here are some important updates we would like to share regarding your next visit to one of our retail stores:

Markham, ON

The Markham store re-opened on June 6, 2020, with regular store hours:

Monday – Saturday: 10:00am – 6:00pm

Sunday: 12:00pm – 5:00pm

An in-store pickup option is available by placing your order online. Wait for the Pickup/Ready notification email (expect 1-2 business days) before picking up.

Newmarket, ON

The Newmarket store reopened on June 9, 2020, with the following modified store hours:

Tuesday – Saturday: 10:00am – 6:00pm

Sunday – Monday: Closed

An in-store pickup option is available by placing your order online. Wait for the Pickup/Ready notification (expect 1-2 business days) before picking up.

Burnaby, BC

The Burnaby store re-opened on June 12, 2020, with the following store hours:

Monday – Saturday: 10:00am – 5:00pm

Sunday: 12:00pm – 5:00pm

An in-store pickup option is available by placing your order online. Wait for the Pickup/Ready notification (expect 1-2 business days) before picking up.

New In-Store Safety Measures

The Low Carb Grocery has implemented new safety measures along with the re-opening to protect the health and safety of our staff and customers. Here is what you can expect during your next in-store visit:

  • Customers MUST wear a face mask covering the mouth and nose to enter the store.
  • Limit 1 person per household to enter the store.
  • Customers are asked to sanitize their hands upon entering the store (hand sanitizer is provided).
  • We will be limiting the number of customers in the stores at one time, as per Provincial guidelines.
  • Customers are asked to practice physical distancing by maintaining a minimum of 6ft from each other.
  • Customers are asked to follow the 6ft markers at the checkout line.
  • Customers are asked to NOT bring reusable grocery bags. Grocery bags are provided by stores.
  • A contactless method of payment is preferred.

Prior to re-opening, each store location was completely sanitized, and now our staff will maintain these strict cleaning practices moving forward. After every use, staff will disinfect the counters, payment terminals and shopping baskets & carts. Plexiglass sneeze guards have also been installed at checkout counters. Staff assisting customers will be required to wear a face mask or face shield and practice physical distancing. Washrooms will be closed to the public.

As always, we remain at your service to answer any questions you may have during these uncertain times. Please consider viewing our FAQ page for the most frequent updates. We thank you for your efforts in helping us keep our community healthy and we look forward to reconnecting with you soon.