Free Local Delivery in Greater Toronto Area (GTA) with $69 order
We are pleased to offer FREE delivery with $69 (sub-total) minimum order to destinations within the Greater Toronto Area (GTA). Delivery using this method is subject to the following terms:
- Up to 12 Kg per box. In excess of this weight, there may be a surcharge of up to $7 per additional box
- Residential deliveries only. Deliveries are made in the late afternoon/evening and may be left at the door or with the concierge.
- Below $69, orders are charged a flat rate of $7.99 for the first box/12 kg.
Local delivery qualification is based on your postal code. Click Here to see if your postal code qualifies.
We reserve the right to adjust shipping charges or cancel an order if an item becomes unavailable and causes the order total to fall below the free shipping threshold of $69.00 (sub-total). We will, always send a notification if this is the case and get your approval first.
Discounted Canada-Wide Shipping by Canada Post or Best-fit Carriers of our choice
All orders are processed and shipped from our warehouse in Ontario to most destinations in Canada by Canada Post or other national carriers.
We reserve the right to adjust shipping charges or cancel an order if an item becomes unavailable and causes the order total to fall below the discounted shipping rate. We will, always send a notification if this is the case and get your approval first.
Notice to our Customers from B.C. and A.B.
As of February 20, 2026, our Burnaby, BC location is permanently closed. All online orders are now being processed and shipped from our Ontario warehouse. Due to the extended shipping distance and rising shipping costs, unfortunately we are unable to offer free shipping to local GVA areas anymore. We allocate a percentage of your order value to subsidize the shipping cost. Shipping charge is quoted during checkout. Shipping charge calculation is based on shipping weight and is subject to volumetric weight adjustment, delivery location and number of boxes required to ship the order.
Remote delivery destinations
For delivery addresses in remote areas with postal codes designated by Canada Post as air-stage office postal codes, delivery time frame is typically 7 to 14 business days from pick-up date. We do not recommend shipping of items susceptible to extreme cold and heat, and with limited shelf-life at room temperature.
Self Pick Up at our retail stores
We offer self pick up at our retail locations (Markham, ON). This is a great option for our local customers who wish to place orders from the comfort of home and while saving on shipping fees and delivery wait time.
How does the self pick-up option work?
- Shop online as usual.
- During check-out, select preferred retail store for self pickup and complete check-out process.
- Kindly await for an e-mail notification from us stating order is ready for pick up.
- Your parcel will be held at the selected retail store for 7 business days. In the event that it is not collected within 7 business days without an extended hold request, the order will be cancelled and refunded.
General Shipping Policy:
We endeavour to provide shipping to our customers at the best possible price. Shipping costs include both postage and packaging materials.
Detailed Shipping Policy
Shipping Origin:
We are a Canadian company with stores and based in Markham, Ontario (Greater Toronto Area). We also ship to all Provinces from our warehouse.
International Shipping:
We do not ship outside of Canada.
Standard Shipping Method:
Canada Post Expedited Parcel Service or other national carriers (UPS, Purolator, local couriers) are the standard service we use for shipping orders. We select the option that offers the best balance between delivery speed and cost for our types of products. Please note that the expected delivery date shown on the checkout page is an estimate only. Actual time for delivery may vary by a few days depending on when an order leaves our facility.
Items with “Special Shipping Required”:
We would love you to have access to the BEST low carb and sugar-free products wherever you may be in Canada. Please note that some perishable and frozen items shipped from our Ontario warehouse require additional thermal packaging and ice packs due to extended transit times exceeding two (2) business days. We highly recommend adding thermal packaging to your order if you have any item(s) with Special Shipping Required. While these thermal packaging does not prevent frozen items from thawing, they help keep perishable items at a cooler temperature during transit, especially during the warmer months.
Please note that by selecting items marked with “Special Shipping Required,” the customer expressly agrees to assume all risks associated with shipping these products, including but not limited to spoilage, temperature changes, and any product degradation during transit.
We strongly recommend careful consideration before ordering perishable or frozen goods for delivery outside of Ontario.
Shipping Rate Calculation
The shipping charge for your order is calculated based on 4 factors:
- Order sub-total before tax and shipping (subject to item availability)
- Total shipping weight of your order (subject to volumetric weight adjustment)
- Number of boxes your order will be shipped in
- The delivery destination
We rely on accurate shipping information at the time of order to quote shipping. If, after an order is received, the information is deemed inaccurate or if the shipping address is updated – we reserve the right to re-quote shipping charges. If there is an increase in costs or an item becomes unavailable, we will always contact you first.
When shipping with Canada Post and national couriers (such as Purolator and UPS), we will ship your order in one box if the total shipping weight of your order is less than 25kg. The number of boxes your order will be shipped depends on the total shipping weight of your order. Any order that has a total shipping weight of more than 25kg will be shipped in multiple boxes.
When using local courier of choice, the shipping weight limit per box may be limited to 12kg per box.
Please note that the weight used to calculate the shipping charge of your order is based on the Shipping Weight of a product and not the Net Weight. The shipping weight of a product includes the package weight and other packaging materials that are needed to protect the products during transit.
Volumetric weight – Couriers have special calculations for shipping charges for items that are bulky but light, such as bags of chips and loaves of bread. Volumetric weight is charged when items of any shape are large in size and light in weight. The shipping weight of products that fall into this category is then the greater of the volumetric weight or the actual weight of the product.
Special Shipping Options:
1) Request for Safe Drop Option at your door if No One is available when delivery is attempted
Safe Drop option is applicable to delivery addresses with deliveries directly at the door. Safe Drop option is not applicable to addresses serviced by community mailbox. By default, Canada Post leaves a card at your door or in your mailbox for pickup at your local post office if no one is available to receive the package. Should you wish your package be left at your door, check the delivery option “Please safe drop/Leave at Door” on the shipping address page during checkout.
Most national carriers (UPS, Purolator) and local couriers follow the “safe drop/leave at door” option without issues since they do not have access to PO boxes or community mailboxes.
Important Note: ONLY use the Safe Drop option if your area is safe for leaving a package unattended. Kindly note that neither Canada Post nor The Low Carb Grocery will be responsible for any loss delivery should you use this delivery option.
Please use this option at your own discretion. When choosing this option, take into consideration whether your package contains any perishable products that are susceptible to hot/cold weather if being left outdoor for an extended period of time. For example, glass jars and/or bottles can result in breakage in the extreme cold weather, and chocolate and bakery products are not recommended to be left under direct sunlight at any time. Also note that Canada Post deliverer may at times exercise their judgement to bypass the “Safe Drop” option instructions if he/she feels that it is not safe to do so.
2) Request for Leaving Package with Security/Concierge Desk of your Building
If your delivery address has a security/concierge desk, you can leave special instructions upon check-out. Please check to make sure that the security/concierge desk of your building is authorized to accept packages on your behalf before using this option.
3) Request for Alternate Shipping Method by Canada Post
While Canada Post Expedited Parcel Service is the standard delivery method we offer, you may request for alternate delivery method by Canada Post, such as xPressPost Parcel Service at additional shipping cost. Please call our store at 1-888-484-7479 for special shipping quote, or simply put in the comment of your order that you would like to get a special quote on xPressPost delivery, and one of our store associates will contact you to provide you with the information requested.
4) Arrange for Your Own Courier Company for Delivery
You may also arrange for your own delivery method if you have a contract with other courier companies, such as Purolator or FedEx. You can simply supply us with your account number with the courier company in the comment box of the order, and we’ll waive all shipping charges assessed automatically during check-out, and make the corresponding adjustment to your order total when we process the order. Please note that this option may be chosen ONLY if your selected courier company offers pickup service from our location.
Incorrect Shipping Address:
In the case where an incorrect shipping address was provided by the customer for the order which results in an unsuccessful delivery, the customer is responsible for the shipping charge incurred for the delivery, as well as the shipping cost charged to The Low Carb Grocery by the carrier for the return delivery. Please note that while we try our best to catch error in delivery addresses before the package is shipped, neither the carrier of choice or The Low Carb Grocery is responsible for correcting an incorrect delivery address and it is the sole responsibility of the customer to ensure the delivery address provided is correct and deliverable by the carrier of choice. A deliverable address refers to the correct combination of Street #, Street name, unit of PO Box #(Canada Post ONLY), City, province and postal code.
The Low Carb Grocery reserves the right to review and adjust the shipping charge assessed for an order, should an incorrect address was provided during order check out which results in a wrong shipping charge being assessed.
Unclaimed Packages:
Canada Post will usually make 1 attempt to deliver to your home address or community mailbox. If no one is home to receive the package, a pick-up notice will be left at your door or mail box to notify the pick-up location of the package. You have up to 15 days to pick-up your package from the postal station after the first attempt. If, after 15 days, the package is still left unclaimed at the postal station, Canada Post will return the unclaimed package to us. Please note that it is the responsibility of the customer to pickup the package from the postal station within the holding period. In the case where the package is left unclaimed and is shipped back to us by Canada Post, the customer is responsible for the shipping charge incurred for the delivery, as well as the shipping cost charged to The Low Carb Grocery by the carrier for the return delivery.
If a parcel is left inside the community mailbox, it is the customer’s responsible to retrieve the parcel in timely manner to prevent spoilage or damage to the contents of the package. Canada Post and The Low Carb Grocery are not responsible for damages of products resulting from unattended parcels.
Restrictions:
All quoted shipping charges are subject to review. If we cannot deliver your order at the quoted price (due to extreme cost variance as a result of remote destinations, extremely heavy orders or removal of items due to unavailability). We will contact you to review alternatives and to confirm authorization from you before proceeding with any additional shipping costs or cancelation of order.
Return Policy:
Customer satisfaction is our #1 priority.
If you are not completely satisfied with your purchase, simply return the product within 14 days. Returned items must be in re-sellable condition (unopened). No exceptions. Please contact us first (at 1-888-484-7479) to confirm the product return request. Returns must be accompanied by receipt. Returns without receipt will be accepted for store credit only.
For internet orders, products may be returned in person or by mail. Please note that customers are responsible for the postage for shipping back the products. Once we receive the returned products, refunds will be processed less shipping costs already incurred. If the delivered order is missing products or contains incorrect products, please contact us to remedy the problem.
Non-refundable Charges
Customers are responsible for submitting orders with correct address. If an order is lost or returned due to incorrect address, the order may be re-delivered at customer’s cost or, if order is returned, refunded less shipping charges already incurred. Please note that if a package is returned due to incorrect shipping address, and the package contains perishable products, the cost of replacing the perishable products to be reshipped will be charged to customers. If the customer choose to cancel the order, the order will be refunded less any shipping charges already incurred and the cost of any non-resellabe perishable products in the returned package.